Frequently Asked Questions

 


Q: I have another domain (ie. mybusiness.com) that I would like to connect to my website. How do I attach this other domain to my account?

A: Just 3 Simple Steps:

  • Step 1: Log in to your domain. (if you aren't sure which company provided you with your domain, try looking it up here: whois.sc)
  • Step 2: Change your name servers to ns1.split5.com and ns2.split5.com. (if you aren't sure how to do this then contact your domain name provider for assistance. Usually the settings for the name servers are called DNS or Domain Name Servers.)
  • Step 3: Contact us and let us know that you have completed steps 1 and 2. Just make sure you tell us the domain name (ie mybusiness.com) and we will take care of the rest. This should take 2-3 business days for the domain to be active and connected to your site.

Q: When done editing text I don't see any "Submit" or "Update" button. How do I update?

A: If your screen resolution is too low (800x600) you will not see the "Update" button. Try increasing the screen resolution settings.


Q: I made changes to my site, but why aren't they showing up for my visitors?

A: You must remember to click "Exit Edit Mode" and click "Publish" before your changes go public. If you forget to publish and log out, that's okay, log back in and go to the page you want published. You should see a message at the top saying "This page is pending approval. Approve Version" Just click the "Approve Version" link to make the page public.


Q: I uploaded some photos on my site but they look too big, what should I do?

A: We recommend using this online image resizing tool: http://www.picresize.com/ and then uploading the resized images to your site. You could also use Paint, Photoshop, GIMP, Paint.NET or similar software to resize your photos before uploading. Smaller images will ensure your site loads quicker, using your CMS resources more effectively.


Q: How can I increase traffic to my site?

A: The 4 major ways of increasing traffic to your site are:

  1. Make sure you show up in google's local listings: www.google.com/local/add
  2. Offline Advertising such as Radio, TV, Print, Word of Mouth.
  3. Online Advertising (contact us for our online advertising packages)
  4. SEO -  Search Engine Optimization is the art of increasing your rankings in search engines such as Google, Yahoo and MSN Live. (contact us for our SEO packages)
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